Return Policy

We offer unlimited returns within 30 days of delivery. You may submit more than one return request during this period, provided each item meets the eligibility requirements below.

Return Eligibility

To qualify for a return, your item must be:

• In the same condition in which you received it
• Accompanied by a receipt or other proof of purchase

To begin a return, email us at zyad@replayglasses.com. Once your return is approved, we’ll provide a return shipping label and instructions for sending your package to:

Replay
13543 NE 200th St
Woodinville, WA 98072

Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged or defective, or if you received the wrong item, contact us immediately at zyad@replayglasses.com. We’ll review the issue and work to make it right.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may cancel or return it within 14 days of delivery for any reason and without justification.

Returned items must be in the same condition in which they were received: unworn, unused, with their original tags and packaging. A receipt or other proof of purchase is also required.

Refunds

We’ll notify you after we receive and inspect your return and let you know whether your refund has been approved.

Approved refunds will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at zyad@replayglasses.com.